Thank you for choosing Nectalicious Phoods, a subsidiary of Rangodaya Delicacies Enterprises Private Limited. We take pride in offering you high-quality South Indian delicacies. However, we understand that there might be instances where you may need to return or seek a refund for a purchase. Please read our Refund and Returns Policy carefully to understand our guidelines and procedures.

1. Refund and Return Eligibility

We accept refund and return requests under the following circumstances:

a) Damaged or Defective Items: If the product you receive is damaged or defective, please contact us within 7 days of receiving the order. We may request photographic evidence to assess the issue.

b) Incorrect Items: If you receive items that you did not order, please notify us within 7 days of receiving the order. We will arrange for the correct items to be sent to you or provide a refund.

2. Return Process

To initiate a return or refund, please follow these steps:

a) Contact Us: Send an email to rangodayadelicacies@gmail.com with your order details, a description of the issue, and supporting photographs if applicable.

b) Approval: We will review your request and notify you of the approval or rejection of your return. If approved, we will provide you with return instructions.

c) Return Shipment: Ship the item(s) back to us in their original packaging along with a copy of the approval email. You are responsible for the return shipping costs.

3. Refund Process

Once we receive the returned items and verify their condition, we will process your refund. The refund will be issued using the original payment method used for the purchase. Please allow for a reasonable processing time, which may vary depending on your payment provider.

4. Non-Refundable Items

Certain items are not eligible for return or refund:

• Perishable goods such as food products
• Items that have been opened or used
• Items not in their original condition or packaging

5. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us at rangodayadelicacies@gmail.com. We are here to assist you and ensure your satisfaction.

6. Changes to the Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.